Thank you for visiting and shopping at Xpressed. The following information sets out the terms and conditions that constitute our Shipping Policy.
- Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
- Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed in our system within 24 hours. We will contact you for some reason if there are any delays.
- Shipment Locations
3.1. Domestic Only
Xpressed does not ship internationally at this time. We ship domestic only – anywhere in South East QLD and Northern NSW.
- Shipment rates and delivery estimates
Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
- Tracking Options
Xpressed aims to provide visibility and transparency throughout the shipment process
- Damages
If there is any damage to the packaging on delivery, contact us immediately at 0420755864.
- Missing or Lost Package
Upon delivery if there is no one in attendance to receive the order, we will take a photo of the package at the provided address and send it to the mobile number on the order. In the case where it is not located where the photo indicates, may we suggest, the package is either in the building or with a neighbour. Xpressed politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at 0420755864 to report missing or lost packages.
- Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://staging.xpressed.com.au/faqs, or contact us at 0420755864.
